Welcome to LadyLoom Wear. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund & Return Policy carefully.
If you have any questions, please contact us at info@ladyloomwear.shop.
1. Returns Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect.
- The product is unused, unwashed, and in its original condition with all tags and packaging intact.
- The return request is made within 7 days of receiving the product.
❌ We do not accept returns for:
- Used or washed products
- Products without tags or original packaging
- Innerwear, accessories, or items marked as Final Sale (if applicable)
2. How to Request a Return
To request a return, please email us at:
Include:
- Your order number
- Reason for return
- Clear photos of the product (if damaged or wrong item received)
Our team will review your request and get back to you within 24–48 hours.
3. Return Pickup / Shipping
- If the return is approved, we will arrange a pickup or guide you on how to send the product back.
- In case of damaged or wrong product, return shipping will be free of cost.
- In case of other returns (size issue, change of mind, etc.), shipping charges may be borne by the customer.
4. Refund Policy
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 5–10 business days.
- The refund will be credited to your original payment method.
5. Exchanges
- We offer exchange only for size issues or defective products, subject to stock availability.
- If the requested size or product is not available, we will process a refund instead.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your bank or payment provider, as it may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at info@ladyloomwear.shop.
7. Cancellation Policy
- Orders can be cancelled only if they have not been shipped yet.
- Once the order is shipped, it cannot be cancelled and will be treated as a return (as per return policy).
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact us at: